Shipping Wine - Delivery Requirements
All wine shipments require a signature from an individual over the age of 21 years. We highly recommend shipping to a business address. Weather is always a factor with shipping wine; see details, below.
Western states, including Arizona, Nevada, California, Oregon, Washington and Idaho have access to an overnight/2-day method of shipping for the same cost. Choose GSO as your shipping method to use this shipping option. Please contact us if you have any questions at 707.944.1305 or email@example.com.
If we are not able to ship to your state (Mississippi and Utah), or there are any issues with your order, we will contact you as soon as possible to discuss options. Please contact us if you have any questions at 707.944.1305 or firstname.lastname@example.org.
Unfortunately, we cannot ship alcohol to PO Boxes or APO/FPO addresses. Due to wine shipping laws we only ship FedEx to NJ, NH or VT.
Until legislation changes, we can't ship wine to the following states: Mississippi and Utah.
Alabama residents: Your state does not allow wine delivery directly to your home or business. All wine shipments must be delivered for pickup at your local ABC store. Please advise in the "special" comment area of your order to advise of your preferred ABC store. To see a list of ABC Stores in Alabama, click here. You can always call us and we'll help you complete the process.
Damages, Returns & Cancellations
We will replace any bottle of wine that is damaged or flawed. By law, we cannot accept returns of alcoholic beverages unless the product is corked or flawed. Please send an email to email@example.com to arrange for the return of corked or flawed product.
Once the wine is received, we will send a replacement. If the original shipment was damaged in transit, we will arrange to have a new order shipped.
If you are unable to receive your wine from the shipper (UPS, FedEx or GSO) after the standard 3 attempts at delivery, the cost of returning the wine to the winery will not be charged to you, however, additional shipping charges for re-shipping a new order to you will be applied.
Temperature-Controlled Shipping for Extreme Hot or Cold Spells
If you prefer temp-controlled shipping at any time, please leave a note on your order under special instructions.
Temperature-Controlled shipping is more common in summer months, and this is our default method of shipping when temperatures hover above 85 degrees, or lower than 40 degrees.
The temperature controlled truck leaves on Wednesdays and Fridays. Please note that your order will not track until it reaches the UPS or FedEx hub closest to your delivery address.
Ice packs are available upon request, at an additional cost. If interested in adding ice packs, please contact firstname.lastname@example.org.