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Shipping Wine -- Delivery Requirements

All wine shipments require a signature from individuals over the age of 21 years. We highly recommend shipping to a business address.  Weather is always a factor with shipping wine; see details, below. 
 

Western states, including Arizona, Nevada, California, Oregon, Washington and Idaho have access to an overnight/2-day method of shipping for the same cost. Choose GSO as your method; please call if you have any questions.

See a schedule of shipping fees and methods here.

If we are not able to ship to your state or there are any other issues with your order, we will contact you as soon as possible to discuss other options.  If your shipping destination is not on the drop-down list or you have any other questions, please contact us directly by calling (707) 944-1305.

Unfortunately, we cannot ship alcohol to PO Boxes or APO/FPO addresses. We ship via FedEx only (usually ground service) to NJ, NH, or VT.

Until legislation changes, we can't ship wine to the following states: Arkansas, Kentucky, Mississippi, Utah. We don't ship wine to Canada or abroad.

Alabama residents: Your state does not allow wine delivery directly to your home or business. All wine shipments must be delivered for pickup at your local ABC store. Please advise in the "special" comment area of your order to advise of your preferred ABC store. To see a list of ABC Stores in Alabama, click here. You can always call us and we'll help you complete the process.

Shipping Wine: Damages, Returns & Cancellations

We will replace or refund any bottle of wine that is damaged, flawed or found unsatisfactory. We ask the customer return the unfinished portion of the original bottle for replacement. By law, we cannot accept returns of alcoholic beverages unless the product is corked, or flawed. Please send an email to michelle@saddlebackcellars.com to arrange for the return of corked or flawed product.

Once the wine is received we will refund your credit card account for the cost of the wine less shipping and handling. If the original shipment was damaged or flawed you will receive a full refund, including shipping and handling charges. Please contact the tasting room at 707-944-1305 for return instructions.

If you are unable to receive your wine from the shipper (UPS, FedEx or GSO) after the standard 3 attempts at delivery, the cost of returning the wine to the winery will not be charged to you, however, additional shipping charges for re-shipping a new order to you may be applied.

Temperature-Controlled Shipping for Extreme Hot or Cold Spells

If you prefer temp-controlled shipping at any time, please leave a note on your order under special instructions.

Temperature-Controlled or refrigerated truck shipping is more common in summer months, and this is our default method of shipping when temperatures hover above 85 degrees, or lower than 40 degrees. 

This two-step process takes longer, approximately three weeks, however it does protect your valuable wine investment. Your package departs our fulfillment center with a dormant UPS or FedEx tracking number on a refrigerated truck. At this time, you receive an email notice that your wine has shipped: please note! While on this truck, the tracking number is not active, awaiting activation at the regional hub.

Once it reaches the hub near you, the team adds an icepack to the package in hot weather, then activates the tracking number when UPS or FedEx picks it up: THEN THE TRACKING NUMBER BECOMES ACTIVE, and you'll get an email with estimated date of delivery that should be within a few working days. You can follow progress using that tracking number online.